BC Landlord Use Web Portal and BCeID Setup Guide

Which Notices Require the Portal

The Landlord Use Web Portal is mandatory for generating three specific eviction notices:

• Form RTB-32L — Three-month notice for landlord or family personal use (mandatory since June 18, 2025)
• Form RTB-32P — Three-month notice for purchaser personal use (mandatory since July 18, 2024)
• Form RTB-29C — Four-month notice for caretaker or manager accommodation

For these grounds, you cannot download a blank PDF form and fill it out by hand. The portal generates the notice with a unique Notice ID in the top left corner that the RTB uses to verify authenticity. A manually completed paper form will be dismissed as invalid at any hearing or Direct Request review.

All other notice types — RTB-30 (unpaid rent), RTB-33 (cause), RTB-29 (demolition/conversion), RTB-8 (mutual agreement) — continue to use the standard downloadable PDF forms from the RTB website.

Setting Up a Basic BCeID

You need a Basic BCeID to log into the portal. If you don't already have one, registration is free and takes about 10 minutes online.

A Basic BCeID is a general-purpose credential for accessing BC government online services. It's not specific to landlords or the RTB — the same account works for other provincial services.

To register:

1. Go to the BCeID registration page on the provincial government website
2. Choose "Basic BCeID" to access the Landlord Use Web Portal
3. Provide your name, email address, and create login credentials
4. Verify your email

The account is active immediately after email verification. You don't need to visit a Service BC office for a Basic BCeID.

Generating a Notice Through the Portal

Once logged in with your BCeID, the portal walks you through a form-specific workflow. The information you'll need to provide includes:

• Rental property address and unit details
• Full legal names of the landlord, tenant, and intended occupant
• Legal birthdates of the landlord and the close family member or purchaser who will occupy the unit
• Your relationship to the intended occupant (for RTB-32L)
• Sale contract details and the purchaser's written request (for RTB-32P)

The birthdates are collected for enforcement purposes — the RTB retains this data to audit post-eviction compliance. The Compliance and Enforcement Unit can use it to verify whether the stated occupant actually moved in and used the unit for the stated purpose for at least 12 months.

The 9:00 PM Cutoff

If you generate the notice on the last day of the rental cycle and intend to serve it in person before the next rental cycle begins, access the portal before 9:00 PM that day. The notice must also be served in person that day.

This matters for tight timelines — if you're trying to align the effective move-out date with a property sale closing, generating the notice one day late pushes the entire schedule forward.

After the Portal Generates the Notice

The portal produces a PDF notice that you download and print. From this point, the process is the same as any other tenancy notice:

1. Serve the notice on the tenant using an approved method under RTA section 88 (hand delivery, registered mail, mailbox, door posting, or email with Form RTB-51)
2. Complete Form RTB-34 (Proof of Service) documenting how and when you served
3. Pay the tenant one month's rent compensation on or before the effective date
4. Wait for the dispute window — 21 days for RTB-32L and RTB-32P, 30 days for RTB-29C

The portal generates the notice. It does not serve it, calculate the deemed receipt date, or file for an Order of Possession. Those steps remain your responsibility.

Common Portal Mistakes

Using an old paper form. If you have a previously downloaded RTB-32 form, it's no longer valid for personal use or purchaser use grounds. The portal is the only source for these notices.

Wrong BCeID type. Use a Basic BCeID to access the Landlord Use Web Portal.

Missing the Notice ID. Every portal-generated notice displays a unique Notice ID. If your printout doesn't show one, the generation may have failed. Check before serving.

Generating too late. If you generate the notice on the last day of the rental cycle and intend to serve it in person that day, do so before 9:00 PM so the notice date and service date fall within that rental cycle.

The Ending a Tenancy in British Columbia guide covers the complete portal workflow alongside the deemed service calculations and proof-of-service requirements that follow notice generation.

See more British Columbia guides →