NZ Bond Refund Form: How to Submit Through Tenancy Services

Getting a bond refund in New Zealand used to mean printing the old Form T2 and posting it to Tenancy Services. Since 29 June 2026, landlords submit refund requests through Bond Hub or connected property management software, and tenants respond to the request online or through their preferred contact method.

Who Submits the Refund Application

The landlord submits the bond refund request through Bond Hub. The tenant can ask the landlord to submit it; if the landlord has not, Tenancy Services can help the tenant submit a refund application.

You'll need your Bond Hub login and the bond number from the original lodgement acknowledgement. Bond Hub sign-in supports RealMe, Microsoft, or Google. If you've misplaced the bond number, check your email for the original confirmation from Tenancy Services, or call 0800 836 262 with the property address.

What the Refund Application Requires

The landlord's Bond Hub request asks for the refund reason and tenancy end date, any amount claimed or placed on hold, and the proposed split between tenants and landlord.

Every tenant named on the bond must respond within 12 working days of notification to agree or disagree with the proposed split. Tenants who agree enter their own bank account details in Bond Hub.

Step-by-Step: Submitting Through Bond Hub

Log into Bond Hub at tenancy.govt.nz. Go to Refund Requests and select "New refund." Choose the tenancy, enter the reason and end date, add any landlord claims or amount to hold, then enter the refund split.

Bond Hub notifies each tenant using their preferred contact method. They review the proposed split and agree or disagree. If all tenants agree, the refund is paid the following day; a completed application can take up to 10 working days to process.

When a Tenant Won't Sign

If a tenant does not respond within 12 working days, the refund is not automatically paid. The landlord should follow up with the tenant or contact Tenancy Services for help. A tenant who missed the response window can also contact Tenancy Services with their refund details.

If the parties cannot agree on the bond split, either can apply to the Tenancy Tribunal.

Paper Forms Are No Longer Accepted

Since 29 June 2026, the paper bond refund form is no longer accepted. Landlords submit refund requests through Bond Hub or connected property management software. A tenant whose landlord has not submitted a request can contact Tenancy Services for help submitting one.

Common Mistakes That Delay Refunds

Incorrect bank account details. Tenants enter their account details in Bond Hub when agreeing to the refund. Remind them to check those details before they submit.

Incomplete tenant contact details. Bond Hub uses the tenant's contact details and preferences on file. If these are outdated, the tenant may miss the request. Update them before filing, and contact Tenancy Services if a tenant does not respond within 12 working days.

Claiming without evidence. If you're proposing to retain part of the bond, have your evidence ready before filing. Dated photos, the original condition report, repair quotes — all of this matters if the tenant disputes your claim.

For the complete bond administration workflow — from collecting the bond through lodgement, top-ups, and refund — our Bond Lodgement in New Zealand guide walks through every step with dated checklists and a working-day calculator.

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